Meet SIS Care
Personalized Solutions for Today and Tomorrow
SIS Managed Support Services, SIS Care, is a specifically built support process with a 100% dedicated team of consultants. Our team helps our clients with optimization, release/update, break fix, and system health support. Our team of industry leading consultants work with our project and delivery teams to provide full solution services and ensure our clients are realizing their Microsoft Dynamics 365, SL, AX, and CE investment to its fullest potential.
While there are many choices in the market for Microsoft Dynamics Managed Services, our proactive processes and strategic, stable approach to execution, drive best-in-class services for our clients. We look forward to discussing the options that will perfectly mesh with your strategic needs.
As you review our service offerings, keep in mind that each step is governed by a solution-driven methodology and staffed with consultants who are 100% dedicated to support and managed services. Each client has a dedicated and experienced Service Delivery Manager as their single point of contact.
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Why Choose SIS Care
SIS understands that in today’s business environment, critical applications, such as an organizations ERP and CRM systems, are vital to driving many key areas that contribute to the organizations success. As the number and complexity of these applications continues to grow exponentially, they can pose numerous challenges to existing IT teams trying to stay on top of support incidents, updates, bug fixes, and integrations /optimization projects. These challenges can cause user dissatisfaction, interruptions to daily job functions, inefficiencies in workflow process and unexpected costs associated with down time and a loss of productivity.
The complexity of the applications today requires more than just one area of expertise by any single team member, and the cost to build, train, retain, and manage a team required to ensure the proper support of the applications can prove extremely costly for an organization.
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SIS has put together a redesigned application managed services program called SIS Care, specifically to help our clients with all the complexities and challenges that come with application support. SIS Care provides a full managed service offering for managing the Optimization, Evergreen Strategy, Support and Health of our clients’ Microsoft SL, AX, D365 and CE/CRM applications.
With new processes in place, support from a team of dedicated consultants, SLAs for incident response and resolution times, and a single point of contact for contract management and governance, SIS Care is designed to be scalable and a fully customizable support service. Whether it is a complete outsourced support service or an augmented support service for your own internal team, SIS Care gives you access to the bandwidth, knowledge base, and predictable costs your organization needs to properly support your application.
Services Overview
Service Delivery Manager
- Single point of contact for all needs
- Dedicated management of activities
- Governs meetings and communication
- Ensures proper resourcing and prioritization
Customer Portal
- One central system for proper record keeping and singular “version of the truth”
- Follow the process all the way from case initiation to completion
- Generic interface lets you follow the status of the case
Incident Management
- Guaranteed SLA and priority for incidents
- Skill professionals supporting your system
- Facilitation with third party ISVs and MS
- Flexible support options to meet budget
Request Management
- Delivered by same team supporting
- Logging and tracking of requests from start to finish
- Monitor and control budgets Continued enhancements of ERP system
Testing Management
- Planning and guidance for manual and automated testing
- Regression testing planning
- Feature Management
Managed Services Handbook
- Process and expectation alignment
- Governs how SIS works directly with your team
- Knowledge sharing
Dedicated SLAs
- The predefined response & resolution times lets you know exactly what you can expect from us
- You decide which issues are most critical to you and need immediate attention
Operational Reporting
- Transparent feedback on SIS performance metrics
- Provides accountability that SIS is meeting the needs of the customer
Release & Deployment Management
- Consistent, safe, control processes
- Proactive discussion and planning
- Minimize risk to Production environment
- Release Manager oversight
Additional Managed Service Packages
- Extended support hours
- Periodic Training and Process Review
- Health Checks
- Enhancements and Reporting
D365 Platform Updates
When it comes to a Dynamics 365 implementation, you’re not finished setting up processes when the system goes live. When it comes to D365 Platform Updates, your implementation partner may not have the tools or processes to keep you up to date.
Because Microsoft nor your partner provide a standard template for Platform Updates many customers face a budget crisis at the amount of time, complexity, and lack of visibility around Platform Updates.
If you don’t have a solution for efficient and safe platform updates you can look to SIS. With a platform update partner like SIS you enjoy these 7 benefits:
- Consistent, safe, controlled process for Platform Updates
- Proactive discussion and impact planning for changes
- Knowledge of status and progress for entire team
- Minimize risk associated with Production related updates
- Coordinate with IP and Client Releases
- Release Manager governance and oversight
- Service Delivery Manager overarching involvement
