Who’s On First? Platform Updates, Release Management, & RSAT
Managed Services – SIS Care
SIS understands that in today’s business environment, critical applications, such as an organizations ERP and CRM systems, are vital to driving many key areas that contribute to the organizations success. As the number and complexity of these applications continues to grow exponentially, they can pose numerous challenges to existing IT teams trying to stay on top of support incidents, updates, bug fixes, and integrations /optimization projects. These challenges can cause user dissatisfaction, interruptions to daily job functions, inefficiencies in workflow process and unexpected costs associated with down time and a loss of productivity.
The complexity of the applications today requires more than just one area of expertise by any single team member, and the cost to build, train, retain, and manage a team required to ensure the proper support of the applications can prove extremely costly for an organization.
SIS has put together a redesigned application managed services program called SIS Care, specifically to help our clients with all the complexities and challenges that come with application support. SIS Care provides a full managed service offering for managing the Optimization, Evergreen Strategy, Support and Health of our clients’ Microsoft SL, AX, D365 and CE/CRM applications.
With new processes in place, support from a team of dedicated consultants, SLAs for incident response and resolution times, and a single point of contact for contract management and governance, SIS Care is designed to be scalable and a fully customizable support service. Whether it is a complete outsourced support service or an augmented support service for your own internal team, SIS Care gives you access to the bandwidth, knowledge base, and predictable costs your organization needs to properly support your application.
Learn more about how to avoid the pitfalls of platform updates without a plan; read Jed Hall’s article: Who’s on First – Governance in Managed Services.
When it comes to a Dynamics 365 implementation, you’re not finished setting up processes when the system goes live. When it comes to D365 Platform Updates, your implementation partner may not have the tools or processes to keep you up to date.
Because Microsoft nor your partner provide a standard template for Platform Updates many customers face a budget crisis at the amount of time, complexity, and lack of visibility around Platform Updates.
If you don’t have a solution for efficient and safe platform updates you can look to SIS. With a platform update partner like SIS you enjoy these 7 benefits:
- Consistent, safe, controlled process for Platform Updates
- Proactive discussion and impact planning for changes
- Knowledge of status and progress for entire team
- Minimize risk associated with Production related updates
- Coordinate with IP and Client Releases
- Release Manager governance and oversight
- Service Delivery Manager overarching involvement
